What to Do When Your eBay Feedback Score is Bad

Selling on eBay is one of the best ways to make money on the web, whether you’re a power seller chugging through hundreds of products a month or a hobbyist who’s just busy cleaning out his attic. However, one thing that you need to remember at all times when working on eBay is the fact that it is a business primarily run on reputation. Your feedback score is no joke. It’s actually very important! People do look at them, and just because you usually see people with excellent feedback doesn’t mean that people with bad feedback don’t exist.

What if you’re one of those people? What if, through some set of circumstances, your feedback score has ended up in the garbage? If that’s the case, you’re going to need to do something about it. You’re going to have a tough time getting people to want to buy your items when they can’t even trust that you’ll ship them out! In this article, we’re going to take a look at the steps you need to take when your feedback score on eBay is no good. That way, you can get back on track to being profitable again!

Figure Out Why It’s Bad First

Improving Your eBay Feedback Score
Improving Your eBay Feedback Score
You can’t fix anything if you don’t know why it’s broken in the first place. Your best bet is going to be to take some time to actually read through your feedback to understand what’s wrong. Yes, that can be difficult. No one likes to hear bad things about themselves. However, you have to do it. Otherwise you’re just going to be struggling to understand what’s wrong.

Reach Out to Unhappy Buyers for Amends

Offer Unhappy Buyers Some Sort Of Compensation
Offer Unhappy Buyers Some Sort Of Compensation
Now that you have a better sense of what the problem is with your operating practices, you should try to apologize to people who had a bad experience with you. The best way to do this is through eBay’s own system. Offer unhappy buyers a partial refund or some other way to say “sorry” to them. Try to get them to change their scores to something more positive. This won’t always work, but most of the time, it will. You should see a dramatic turnaround in your feedback scores in just a little while when you’re using this method!

Make an Effort at Fixing the Problem

If there are other issues at play with your feedback score, such as problems with your shipping times or even the quality of your items, then you need to make an effort to fix those things. You shouldn’t continue to do the same things you were before. That obviously was not working for you. The only way to get a better feedback score is to get more people to give you that good feedback. Work harder to sell more things through the site, and then come back with a better feedback score. You’ll be happy you made the effort to change.

Take a Break and Refocus Your Efforts

Maybe you just aren’t ready for that kind of change, though. If you are just feeling sad and discouraged about the progress of your eBay sales, then you should step back for a little while. There’s nothing wrong with taking a break to clear your head. In fact, that could be just what you need. Once you’ve had some time to think about what you’ve been doing wrong, you can come back and get a fresh start. With your new perspective and energy, it shouldn’t be all that difficult to take care of business and get your feedback back to where you need it to be.

Ditch Your Old Account and Make a New One

Of course, sometimes, no matter what you do, you’re just not going to be able to make things work out. When you’re struggling to get your feedback score up and nothing is getting it done, you might just want to abandon your account. Lay low for a little while, and then go back in with a brand new account. Start over and try to get things right as a seller this time. You don’t want to have to keep ditching the site and reinventing yourself. That wouldn’t be profitable at all!

Written By Ruth Russel